ABOUT: CRM COMPETENCE
WITH A STRONG CUSTOMER PERSPECTIVE WE WORK TOGETHER TO EXCEED YOUR EXPECTATIONS.
Anyone who honestly wants to be credible within the concept of CRM and customer relations must
pursue to be a model. It is noteworthy that proved in many studies that purposeful work to
achieve long-term customer relationships, strengthen customer loyalty and is a prerequisite
for long-term profitability. That is why our customer policy is as follows ...
YOUR BEST IN OUR MINDS
- We stand for what we promise, we take responsibility and we always have the customer in
mind, even if it does not benefit us.
- We are always on the customer side and acting project manager against other suppliers of
components included in our solution.
- We will continuously improve our relationships with existing customers by the way we work
and our interest in the customer's reality and the world.
COMPANY CULTURE
In every company there is a soul, a kind of culture on how we are to each other and how we respond
to our customers. This soul is in our world is crucial if we as an organization to succeed at all.
Imagine a company where the employer does not ask for to check if you're free for a couple of hours
to be with in kindergarten with one of your children, or employees of the company and the customer
would place a few hours on Saturday afternoon if needed. In some corporate cultures, it would be
obvious, while others would be completely unthinkable. What maintains the public? All are aware
that it costs big money to hire and train new employees.
But how caring a team so she wants to stay? The answer to the question is your corporate culture. Sure,
wages, and many hard factors affect, but only as the details. If they are larger than the details, you
have failed to create a corporate culture you just do not want to leave. A culture which is driven by a
curiosity to learn more, but also of satisfaction to do a good job. To deliver value for our customers
is obvious, otherwise you do not open your wallet. Creating customer value begins to be interested in
your business, your industry where you work, live and sweat. Being curious is the very foundation of our
corporate culture. And it is a prerequisite for the work that Saturday afternoon, not to be forced into
it, but because we want to help you with something that is important.
At CRM Competence we are focused on helping our customers, but also at developing people. Our
customers expect, if not miracles, so anyways great from us. Our employees love to work with your high
standards and it encourages us to grow with the task.
Welcome to our company, as customer or employee!
Stefan Johansson, President and CEO
CRM Competence Group Nordic AB
Microsoft Dynamics CRM Certified Partner